Policies

Make yourself aware of Aesthet Studio (‘the studio’) policies, which are publicly documented below.

COVID-19

For information regarding COVID-19 requirements, please visit our dedicated COVID-19 PAGE.

SERVICE POLICY

APPOINTMENTS / CANCELLATIONS

Contact the studio by calling or text messaging to book all appointments.

Any changes or cancellations to the booking must be advised at least 24 hours prior to arrival time via a call or text message. Late cancellations or changes will incur half (50%) of the appointment fee unless the booking can be refilled.

RESTRICTIONS

Comfort and safety of everyone in the studio is important. Therefore babies, children and guests under the age of 18 are generally not allowed to accompany parents to appointments, make bookings, or otherwise stay in the facilities.

OFFERS POLICY

All promotional offers, including product discounts and free additions, expire on their promoted date of expiry, or prior when stock becomes sold out.

Offers do not apply on other offers.

RETURNS POLICY

Aesthet Studio does not accept returns on retail products or gift vouchers for change of mind.

However, when a reaction to using a product has occurred, the studio will accept the return and provide a full refund.

You have 14 days from the purchase date to return an item that has caused a reaction.

The receipt or proof of purchase (in the POS system) along with proof of reaction is required.

The studio will refund the original purchase price to your original method of payment.

TREATMENT POLICY

PREPARATION

Please arrive with clean skin. Men are recommended to shave the morning of their scheduled appoinment.

ARRIVAL

Please arrive 10 minutes prior to the scheduled appointment time. If late for a scheduled appointment we may need to shorten or cancel treatment but the full scheduled appointment fee may still apply.

SAFETY

The studio follows industry best practices for all treatments and services.

At initial consultation, you must use the studio provided consultation forms to disclose to the clinic your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies and pregnancy. If health conditions have changed since first completing the forms, you must advise of the changes as soon as possible and absolutely prior to a treatment, to allow for necessary adjustments to be made.

Pleased check contraindications information (available on this website - linked to from applicable treatment pages) before booking.

Equipment sterilisation/disposal is performed for each client usage.

Radio frequency, intense pulsed light and plasma treatments using Universal Medical Aesthetics (UMA) equipment are strictly only performed by an operator with certified training in the use of the specific UMA equipment for the specific treatments performed. For any heat resulting treatments the utmost care is taken to achieve our aim of zero client injury. For any light resulting treatments correct eye protection is always provided and must be worn by clients during their treatment.

Anti-wrinkle and dermal filler injection consultations and treatments are strictly only (as a requirement of law) with an experienced cosmetic nurse who is registered and qualified to do so in Australia.

Pregnancy and Breastfeeding

Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. Check with a doctor on your individual needs prior to booking any treatment. Due to manufacturers instruction treatments using equipment are contraindicated during pregnancy.

COMFORT

If at any time during services discomfort occurs, please alert the aesthetician/operator immediately.

PRIVACY POLICY

The studio is committed to providing quality services to you and this policy outlines the studio's ongoing obligations to you in respect of how your Personal Information is managed.

The studio has adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which the studio collects, uses, discloses, stores, secures and disposes of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information collected include: names, addresses, email addresses, phone and facsimile numbers.

How and why does the studio collect Personal Information?

Personal Information is obtained in many ways including consultations, forms, telephone, email, this website, from online cookies, and other public sources. The studio does not guarantee website links or policy of authorised third-parties.
The studio collects your Personal Information for the primary purpose of providing services to you, providing information to clients and marketing activities. The studio may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

If you have provided your email address to the studio by either subscribing via a form on the website or by disclosing it on client forms personally filled out by you, we may enter your email address into the studio's mailing list and send you client/subscriber offers which are advertisements for discounts not offered to the general public (website or other advertising). You may at any time unsubscribe from the mailing list by using the linked function (to alter how you receive emails, including unsubscribing, from the studio), which is provided on the mailing list emails received from the studio. If you unsubscribe you will not be emailed advertising again by the studio. We may however email you for appointments confirmation or treatment specific information if we cannot contact you via telephone.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. From this list only health information will be used by the studio for the primary purpose for which it was obtained, or for the secondary purpose that is directly related to the primary purpose, with your consent only, or else where required by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, the studio will take reasonable steps to destroy or permanently deidentify your Personal Information.

Access to your Personal Information

You may access the Personal Information the studio holds about you and update and/or correct it. If you wish to access your Personal Information, please contact the studio. The studio will not charge any fee for your access request. In order to protect your Personal Information the studio may need to require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to the studio that your Personal Information is up to date. The studio will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information the studio has is not up to date or is inaccurate, please advise of required changes to your Personal Information as soon as practicable so the studio can update its records and ensure the continued provision of quality services to you.

ABUSE POLICY

The studio has zero tolerance for any form of abuse, harassment, threats, violence or defamatory behaviour towards the business, owners, or staff, from anyone, whether made either physically in person, verbally in person or by phone, or in writing by text, email or online, or via social media platforms.

Any entity acting abusively will be told to cease and will not be engaged with. If the entity does not cease, and continued, escalated or ongoing abuse, harassment, threats, violence or defamatory behaviour occurs towards the business, owners, or staff, or any individuals involved with the studio, those entities behaving abusively will reported to police, with factual evidence of their abuse. All false defamatory behaviour, accusations or allegations toward the studio, the business, its owners or staff will not be tolerated, and police and/or legal action will be taken as necessary in response.

Recorded Evidence

The studio runs recorded security CCTV, and anyone entering the studio premises automatically consents to being recorded by CCTV.

The studio maintains records of all interactions and all recorded instances of abuse, harassment, threats, violence or defamatory behaviour (wherever made, stated or however published) shall remain archived for an indefinite period. Information captured by the studio will be used as evidence in all legal disputes.